Our warranty covers any defect in material quality or workmanship that may occur with normal and reasonable use during the warranty period. In these cases, NAMICA Watches will cover the costs of repair/ replacement of the product(s) and/or parts of products that prove to be defective under normal and reasonable use. The warranty period is valid through 24 months from the date of purchase.
Our warranty is not valid for any costs, repairs, or replacements for the below:
Repairs necessitated by use other than normal and/or reasonable use.
Blemishes caused by normal wear and tear.
Damage resulting from negligence, misuse, abuse, accidents, or alterations.
Any damages that may arise after any unauthorized work is attempted.
Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
Routine servicing or maintenance which may be required within the warranty period, including but not limited to demagnetization, accuracy adjustments resulting from the watch subjected to impact.
Please contact firstname.lastname@example.org to initiate a return. Our policy begins 14 calendar days after your tracking number indicates delivery. If 14 days have gone by, unfortunately we can’t offer you a refund or exchange. This only applies to new products purchased directly from www.namicawatches.com.
The return shipping fee for Return/Replacement items will not be covered by NAMICA Watches.
To be eligible for a return, your item must be unused and in the same condition that you received it, bracelet and clasp must remain unsized. It must also be in the original packaging with all the plastic wrapping still intact. You'll also need your receipt and warranty card.
Free shipping within Japan. International orders ship via DHL or EMS Tracked for JP¥3,500. This does not cover any taxes, duties, and fees that may be levied by your customs/border authority upon delivery.