CANCELLATIONS

We strongly discourage any cancellations as your pre-order is part of a custom order placed with our manufacturer on your behalf. If you wish to cancel your pre-order, you will need to reach out to us using our CONTACT FORM.

IMPORTANT
To be eligible for your pre-order refund, you must accept the refund deductions as outlined below:

During Pre-Order Window
-5% for card processing fees

After Pre-Order Window
-15% to cover associated costs

NO RETURNS

Due to the tighter margins of our discounted pre-order items, we cannot accept returns.

ALL PRE-ORDERS will NOT be eligible for refund or exchange unless there is a manufacturer's defect. We are a small company that stands behind our products, but we reserve the right to refuse any return not due to defect.

DELIVERY TIMELINE

We will always advertise across our website the estimated delivery month for every pre-order campaign. Typically this will be approximately 4 months after the pre-order window closes.

IMPORTANT: Potential unexpected delays can occur during production/delivery. We will notify you of any delays as soon as we are made aware.

PROGRESS UPDATES

We DO NOT provide progress update for pre-order campaigns, as these are not common outside of crowdfunding platforms. We also want to avoid sending too many emails that may then result in being detected as spam.

However, we will send out communications should the pre-order face any delays.