IMPORTANT: Please inspect your watch carefully upon receipt before wearing. DO NOT remove the plastic wrap on the bracelet when trying on.
We can only accept returns if the watch is in new, unworn condition, with the plastic wrap still on the bracelet.
WARRANTY
Our warranty protects the ORIGINAL OWNER for a period of 24 MONTHS. from the date of purchase of the watch, from any failure as a result of original manufacturing defect. During this period the defective watch will be repaired or replaced at our discretion.
Defects caused by accident, misuse, abuse, neglect or improper service are not covered by this warranty, nor is NAMICA Watches responsible for incidental or consequential damage of any kind.
The warranty comes into effect once you present your warranty details.
RETURNS
To request a return, please contact us using the form at the bottom of this page.
Our policy begins 14 days after your tracking number indicates delivery. If 14 days have gone by, unfortunately we can’t offer you a refund or exchange. This only applies to new products purchased directly from www.namicawatches.com.
The return shipping fee for Return/Replacement items will not be covered by NAMICA Watches.
To be eligible for a return, your item must be unused and in the same condition that you received it, bracelet and clasp must remain unsized. It must also be in the original packaging with all the plastic wrapping still intact. You'll also need your receipt and warranty card.
ALL PRE-ORDERS
All pre-orders purchased directly via www.namicawatches.com will NOT be eligible for a refund during the production of the item. Due to the nature of pre-orders, funds cannot be released during production. By purchasing a pre-order item, you agree to this term.
All pre-orders will NOT be eligible for refund or exchange unless there is a manufacturer's defect. Profit margins set via pre-orders are razor thin as well as being a 'custom order' placed with our manufacturer on your behalf, therefore we will be unable to process returns and refunds simply because you changed your mind. We are a small company that stands behind our products, but we reserve the right to refuse any return not due to defect.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note: the refund will only cover the original cost of the watch. We will not be able to refund any import Duty/VAT/GST fees levied by your country.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially confirmed. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@namicawatches.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@namicawatches.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend you to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
REQUEST A RETURN