We are based in Japan. We work and operate from our home studio in sunny Shizuoka. Our registered company address (mailing/virtual address only) is in Tokyo.

• Manufacturing: To continue offering solid spec timepieces at fair prices, we manufacture our componenets mostly in China/Hong Kong. With assembly completed in Hong Kong and final QC carried out by us here in Japan.
• Movements: Premium Miyota 9 Series movements are made in Japan. Entry level Seiko movements are typically sourced from countries such as Malaysia, Singapore, and China, while still adhering to Japanese quality standards.
• Design, Prototyping, Marketing, Delivery: NAMICA HQ, Japan

Yes! Please sign up to our email newsletter at the bottom of this page.

We do not offer seasonal discounts/promotions. Your best opportunity for a discounted NAMICA timepiece is to take advantage of our preorder campaign launches, where we offer special prices as a token of appreciation for early supporters.

We typically launch preorder campaigns for new designs or next-gen iterations of existing collections.

We will always advertise across our website the estimated delivery month for every preorder campaign. Typically this will be approximately 4 months after the preorder window closes.

IMPORTANT: Potential unexpected delays can occur during production/delivery. We will notify you of any delays as soon as we are made aware.

No. We DO NOT provide progress update emails, as these are not common outside of crowdfunding platforms. We also want to avoid sending too many emails that may then result in being detected as spam.

However, we will send out communications should the preorder face any delays.

We strongly discourage any cancellations as your preorder is part of a custom order given to our manufacturer on your behalf. If you wish to cancel your preorder, you will need to reach out to us using our CONTACT FORM.

IMPORTANT
To be eligible for your preorder refund, you must accept the refund deductions as outlined below:

During Preorder Window
-5% for card processing fees

After Preorder Window
-15% to cover associated costs.

No. Your preorder was part of a custom order placed with our manufacturer on your behalf, and due to the tighter margins of our discounted preorder items, we cannot accept returns.

ALL PREORDERS will NOT be eligible for refund or exchange unless there is a manufacturer's defect. We are a small company that stands behind our products, but we reserve the right to refuse any return not due to defect.

Yes, we ship worldwide to most countries:

Andorra, Armenia, Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Jordan, Kuwait, Liechtenstein, Lithuania, Luxembourg, Malaysia, Macau, Maldives, Monaco, Morocco, Netherlands, New Zealand, Norway, Oman, Peru, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, U.S. Outlying Islands, United Arab Emirates, United Kingdom and United States.

If you cannot find your home country, please contact us via support@namicawatches.com and we will try our best to find a solution for you.

Our main courier is FedEx for a safe and secure delivery service. You will receive a tracking number once we have processed your order, a signature will be required to receive your package.

Please note: we reserve the right to switch to an alternative service depending on your location.

Yes. We are not responsible for any taxes, duties, and fees that may be levied by your customs/border authority upon delivery.

U.S. orders are first shipped to our fulfilment centre in the State of Washington, before they are redirected to your final shipping address. A fulfilment fee of $35 is added on at checkout, zero extra tariffs on delivery. For more details please see here.

No. We cannot falsify customs documents by marking orders as gifts or declaring a lower value. This is illegal and may result in your package being seized and destroyed.

Yes, for in-stock products only (not preorders). We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All protective plastic wrap must be still on the watch (crystal, caseback, bracelet).

To start a return, you MUST contact us first using our RETURNS FORM.

Please note that you will be responsible for covering the shipping costs associated with returning your product. We only accept a trackable shipping service. Items returned to us without first requesting a return will not be accepted.

If you believe that something is wrong with your watch, we recommend to first contact us using our REPAIR FORM. We will then try to identify the issue with your watch.

If a physical inspection is needed, you can send the watch to us. If the watch does not have a defect, US$50 will be charged for the inspection fee and shipping the watch back to you.